Policies
Refund Policy
Last updated:
1. Scope
This policy applies to all GV Digital digital products bought through an offer page. It forms part of our Terms of Service. The seller is GIOVANNA MOREIRA DIGITAL LTDA (CNPJ 68.153.647/0001-97), which handles and issues refunds itself.
2. When you can get a refund
You can request a refund in the following cases:
- Statutory withdrawal: you withdraw from the purchase within the period given by the law that applies to you (see section 3). No reason is needed.
- Not delivered or no access: you did not receive the product, or the access or download does not work, and we cannot solve it (see the Delivery Policy).
- Defective or not as described: the product is defective (for example, a damaged file) or materially different from its description on the offer page, and we cannot correct or replace it.
- Payment errors: you were charged twice or charged an amount different from the price shown on the offer page.
- Other cases provided by applicable law, or by a guarantee stated on the offer page of your product.
3. Statutory withdrawal rights
Consumer laws in many countries give you the right to withdraw from a purchase made at a distance within a set period, without giving a reason and without any cost. We honor this right in accordance with the law that applies to you. The periods in the main countries we serve, and in Brazil, where GV is established, are:
| Country | Withdrawal period | Law |
|---|---|---|
| Mexico | 5 business days from delivery of the product or signature of the contract, whichever is later | Federal Consumer Protection Law, art. 56 |
| Colombia | 5 business days from delivery (or from the contract, for services); in e-commerce, the refund is paid within 15 calendar days | Law 1480 of 2011, art. 47, as amended by Law 2439 of 2024 |
| Argentina | 10 calendar days from the contract or from delivery, whichever is later | Law 24,240, art. 34, and Civil and Commercial Code, art. 1110 |
| Brazil | 7 days from the contract or from receipt of the product | Consumer Defense Code (Law 8,078/1990), art. 49 |
If you live in another country, the period and conditions set by its law apply. Each right applies with the conditions and exceptions set by the law that grants it, and nothing else.
How to withdraw
- Write to admin@giovannamoreiradigital.com with the subject “Withdrawal request”, your name, the email address used for the purchase and the product. If the offer page provides its own withdrawal option, you may use that instead.
- You do not have to give a reason and you will not be charged for withdrawing.
- The request counts from the date you send it. We confirm receipt within the timeline in section 5, or within any shorter period the law that applies to you requires.
4. How to make a request
Write to admin@giovannamoreiradigital.com with the subject “Refund request” (or “Withdrawal request”) and include:
- your full name and the email address used for the purchase;
- the product name and the date of purchase;
- the payment method and the order or transaction number, or the payment receipt;
- the reason for the request, except for a statutory withdrawal;
- for problems with the product, a short description and, if useful, a screenshot.
If something is missing, we will ask you for it. Never send passwords, full card numbers or card security codes.
5. Timeline
- Acknowledgment: within 5 business days of receiving your email.
- Resolution: within up to 30 business days. If the refund is approved, we issue it within this period.
Business days are Monday to Friday, excluding national public holidays in Brazil. These periods apply without prejudice to mandatory consumer rights under applicable law. Where that law requires a shorter period to confirm a request or to pay a refund, we follow the shorter legal period. For example, Colombian law limits refunds after an e-commerce withdrawal to 15 calendar days, and Brazilian law requires refunds after a withdrawal to be made immediately.
After we issue a refund, the time it takes to appear in your account also depends on your bank, card issuer or payment provider.
6. How the refund is paid
- Card or other payment processed by a payment processor: the refund is made to the same payment method, through the same processor.
- Bank transfer (for example, SPEI in Mexico): the refund is made by bank transfer to an account in the name of the person who paid. We will ask you for the account details needed.
- If the law that applies to you lets you choose how to receive the refund, we follow your choice.
For a statutory withdrawal, or when the product was not delivered, we refund the full amount you paid. We do not charge any fee for issuing a refund.
7. After a refund
When a purchase is refunded, the license for that product ends: we may deactivate the access, and you must stop using and delete any copies you downloaded.
8. Payment disputes
We encourage you to contact us first, because we can usually resolve problems quickly. This does not limit any right you have to dispute or reverse a charge with your card issuer or payment provider under applicable law (for example, payment reversal under Colombian Law 1480 of 2011, art. 51).
9. Your mandatory rights
This policy is applied without prejudice to mandatory consumer rights under applicable law, including the law of your country of residence. Nothing in it excludes, limits or replaces those rights, including the right to withdraw from a distance purchase, the right to a refund when a product is not delivered or is defective, and the right to complain to a consumer-protection authority.
10. Contact
GIOVANNA MOREIRA DIGITAL LTDA · CNPJ 68.153.647/0001-97 · Rua Baturite, 1801, Sala 04, Mangueiral, Horizonte - CE, 62880-602, Brazil · admin@giovannamoreiradigital.com