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Delivery Policy

All GV Digital products are digital and are delivered electronically.

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1. How products are delivered

Products are delivered electronically, as an access link or a download link. The link is sent to the email address you provided at purchase, or through the channel indicated on the offer page. The offer page states the format of the product and how it is accessed. There is no physical shipment.

2. When delivery happens

  • Delivery is automatic and starts as soon as the payment is confirmed by the payment processors or banks indicated on the offer page.
  • For payments confirmed instantly, such as most card payments, the link usually arrives within minutes.
  • For payment methods that take longer to confirm, such as bank transfers (for example, SPEI in Mexico), the link is sent once the payment has been confirmed.
  • If the offer page states a different delivery time for a specific product, that time applies.

3. If you did not receive access

If you have not received the link, or it does not work:

  1. Check your spam, junk and promotions folders.
  2. Check that the email address you gave at purchase is correct.
  3. Check that your payment has been confirmed by your bank or payment provider.
  4. Write to admin@giovannamoreiradigital.com with the subject “Delivery problem”, your name, the email address used for the purchase, the product, the date of purchase and the payment receipt or transaction number.

We acknowledge your request within 5 business days and resolve it within up to 30 business days, without prejudice to mandatory consumer rights under applicable law. We will resend the link, correct the access or, if neither is possible, refund you under the Refund Policy.

4. Keeping your access

  • For downloadable products, save a copy of the files on your own device once you receive them.
  • For products accessed online, the offer page states how long access is available.
  • Your link is personal. Do not share it: the license is for your personal use only (see the Terms of Service).

5. What you need

You need an internet connection, an email account and a device able to open the format stated on the offer page.

6. If we cannot deliver

If we cannot deliver a product you paid for, you are entitled to a full refund under the Refund Policy, without prejudice to any other right the law that applies to you gives you, such as cancelling the purchase.

7. Contact

GIOVANNA MOREIRA DIGITAL LTDA · CNPJ 68.153.647/0001-97 · Rua Baturite, 1801, Sala 04, Mangueiral, Horizonte - CE, 62880-602, Brazil · admin@giovannamoreiradigital.com