Contact
Contact
Company details
- Legal name
- GIOVANNA MOREIRA DIGITAL LTDA
- Brand
- GV Digital is a brand operated by GIOVANNA MOREIRA DIGITAL LTDA.
- CNPJ
- 68.153.647/0001-97
- Registered address
- Rua Baturite, 1801, Sala 04, Mangueiral, Horizonte - CE, 62880-602, Brazil
- admin@giovannamoreiradigital.com
Response times
- Acknowledgment: within 5 business days of receiving your email.
- Resolution: within up to 30 business days.
Business days are Monday to Friday, excluding national public holidays in Brazil. These times apply to support and refund requests. Where the law that applies to you sets a shorter period, we follow the shorter legal period (see the Refund Policy). Privacy requests are answered within the periods set out in the Privacy Policy.
How to request support
Write to admin@giovannamoreiradigital.com with the subject “Support request” and include:
- your full name and the email address used for the purchase;
- the product name and the date of purchase;
- the order or transaction number, or a copy of the payment receipt;
- a description of the problem and, if useful, a screenshot.
How to request a refund
Write to admin@giovannamoreiradigital.com with the subject “Refund request” and include:
- your full name and the email address used for the purchase;
- the product name and the date of purchase;
- the payment method and the order or transaction number, or the payment receipt;
- the reason for the request (not required when you exercise a statutory withdrawal right);
- if you paid by bank transfer, say so: we will ask you for the details needed to send the refund to an account in the payer’s name.
The full process, timeline and refund methods are in the Refund Policy. To withdraw from a purchase within the legal period, see Statutory withdrawal rights.
Please do not send
Never send passwords, full card numbers or card security codes by email. We will never ask for them.